1. Who makes Riviera Television available to me?
Riviera Television is operated and made available to you by BXD Ltd, which is a UK-based statutory corporation. (“C4”, “we”, “us, “our”).
3. Should I read any other information or terms?
4. Access to Riviera Television functionality
4.2 To access some Riviera Television functionality you might need to register an account on the Site by providing your details where requested by us. To register a Riviera Television account you must be aged 16 years or older.
4.3 You may use Riviera Television at the same time on up to two devices.
4.4 When you sign up for Riviera Television you are responsible for all access to and use of Riviera Television by you and anyone else who uses your account (your “Riviera Television Account”).
4.5 We recommend that you do not reveal your payment details (where applicable), username and password to any other person. You agree to notify us immediately if you become aware of or suspect any unauthorised use of your password or username.
5. Free Trial
5.1 In the case of our paid services, your Riviera Television functionality may start with a free trial period. We reserve the right to grant or withhold free trial periods. Free trials are available to new Riviera Television users only (one per person) unless we tell you otherwise. You will be charged for the first month at the end of your free trial period, unless you cancel your Riviera Television Account at least 24 hours before the expiry of the free trial. We may notify you that your free trial is ending, or has ended, and that your first monthly payment has been taken.
6.1 In the case of our paid services, you will be charged for Riviera Television each month using the payment method provided when you first subscribed or set up your Riviera Television Account. Payments will be taken automatically on the first day of each new month. The first payment will be taken either on the day after any free trial period ends or, where no free trial period applies, on the day you subscribe to Riviera Television.
6.2 You can view details of your account, including the monthly fee, billing information and renewal date, end date of your free trial period (where relevant, see section 5, above), and how to cancel, in the ‘Account Settings’ area on the Site. You can also change your payment method in the ‘Account Settings’ area of the Site. It is your responsibility to update and maintain the payment method associated with your Riviera Television Account.
6.3 If a payment is not successfully made because your payment method has expired, you have insufficient funds, or otherwise, and you do not change your payment method or cancel your Riviera Television Account, we may cancel your Riviera Television Account, or suspend your access to the Riviera Television functionality until we have obtained a valid payment method. When you update your payment method, you authorise us to charge the updated payment method and you remain responsible for any uncollected amounts. This may result in a change to your payment dates or your payment periods. If we have cancelled Riviera Television, you will have to sign up again.
6.4 We reserve the right to change the date we charge you if your payment method has not been successfully authorised or if that renewal date does not occur in a given month.
6.5 For some payment methods, the relevant issuer may charge you certain fees relating to the processing of your payment method. Local taxes and charges may vary depending on the payment method used. Check with your payment provider for details.
7. Automatic renewal
Access to the Riviera Television functionality will automatically renew unless you cancel your Riviera Television Account at least 24 hours before your next renewal date. If you do not cancel Riviera Television at least 24 hours before the end of the current payment period (or free trial period), your access to Riviera Television will automatically renew. If your access to Riviera Television automatically renews, you will be charged the total fee due for the next month.
8. Subscription Price changes
8.1 We may change the price of Riviera Television from time to time. We may increase our prices:
(a) if the cost to us of providing the Riviera Television functionality increases (such as when we have to pay third parties more for their content);
(b) we introduce new Riviera Television Content;
(c) we change the way we structure the Site;
(d) we invest in improving our customer support; and/or
(e) other costs associated with running Riviera Television increase.
8.2 In addition, we provide our Riviera Television functionality on an on-going basis and we cannot foresee what may change in the future. This means we may increase our prices for reasons other than those set out above.
8.3 We will give you no less than 30 days’ notice of any price increase.
8.4 If we notify you of a price change and you do not want to continue to use the Riviera Television functionality at the new price, you can cancel your Riviera Television Account either: (i) before the start of the next payment period by following the steps in section 12 below; or (ii) at any time before the price change becomes effective by providing us with notice at the details set out in section 25, below.
9.How do I cancel Riviera Television?
9.1 You can cancel Riviera Television at least 24 hours before the end of the current payment period (or free trial period) and the cancellation will be effective at the end of the current paid period (or free trial period). This means that if you are part of the way through a paid period, you will be able to continue to use your Riviera Television functionality until the end of the current paid period.
9.2 To cancel your Riviera Television Account, go to the ‘Account Settings’ area on the Site.
10. Cooling-off Period
10.1 You can change your mind and cancel your Riviera Television functionality without giving any reason, any time up to 14 days from the date on which you sign up (“Cooling-off Period”).
10.2 If you are exercising your right to change your mind within 14 days of purchasing Riviera Television, we will refund you for the unused paid period from the date you told us you had changed your mind.
11. Refunds and credits
11.1 Except where you exercise your right to change your mind within the Cooling-off Period, payments are non-refundable and there are no refunds or credits for partially used billing periods. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our Riviera Television Users. If we do this for any reason, this does not mean we are under any obligation to do so again, even in the same circumstances.
11.2 If you cancel part way through a month, we will not issue a refund but you will be able to continue to use the Riviera Television functionality until the end of the current paid period.
12. Supported devices and updates
12.1 Availability of the Riviera Television Site, your Riviera Television functionality and Riviera Television Content depends on the quality of your internet connection and device capabilities. Some features may not be available on all devices or internet browsers.
12.2 To get the best Riviera Television experience, we recommend that you accept any updates to your device, personal computer and internet browser as and when they become available.
13. Your data usage
You are responsible for all internet access, mobile data or other charges incurred when using the Site and your Riviera Television functionality. Remember that streaming audio-visual content such as videos can use up a lot of data.
14. Changes to Riviera Television and Riviera Television functionality
14.1 Riviera Television may regularly make changes to any element of Riviera Television productions, the Site, your Riviera Television functionality or the Riviera Television Content. In particular, the availability of Riviera Television Content, and any Riviera Television functionality in respect of that Riviera Television Content, may change from time to time (for various reasons, such as where relevant third party rights-holders withdraw, restrict or place obligations on our right to use that content on Riviera Television). We therefore have the right to add or withdraw or change Riviera Television Content at any time, with or without notice. You acknowledge and agree that the Riviera Television Content is variable and will change from time to time without notice. There may also be times when Riviera Television has to add or remove certain features or functionality and/or stop allowing certain devices or browsers from being able to access Riviera Television. We may also update or upgrade the Site from time to time.
14.2 If changes to the Site are likely to materially adversely affect Riviera Television, we will try to make sure that any changes will not adversely affect you during your current paid period so you have the chance to cancel your Riviera Television functionality before the next paid period begins by following the steps in section 9, above. If we have to make a materially adverse change to the Site or the Riviera Television functionality, we will give you 30 days’ notice and the right to cancel. If you do not cancel your Riviera Television Account after we have notified you about any changes and before these changes take place, we will take that as your acceptance of the changes.
15.1 Riviera Television Content is protected by copyright, trademark, and/or other proprietary intellectual property rights owned by or licensed to us.
16. Your use of Riviera Television
16.2 You must use Riviera Television in accordance with all applicable laws, rules and regulations, and any other restrictions on your use of Riviera Television, the Site, your Riviera Television functionality or the Riviera Television Content.
16. You must not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of Riviera Television, the Site, your Riviera Television functionality or Riviera Television Content.
16.5 You must not, and must not allow third parties to: (a) access, view and/or purchase your Riviera Television functionality or Riviera Television Content using a virtual proxy network; (b) display, perform, publish, licence, offer for sale, make and/or distribute copies of Riviera Television, the Site, your Riviera Television functionality or the Riviera Television Content; (c) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate Riviera Television productions, the Site, your Riviera Television functionality or the Riviera Television Content except as permitted by applicable law; (d) create derivative works of Riviera Television productions, the Site, your Riviera Television functionality or the Riviera Television Content of any kind whatsoever; or (e) circumvent, remove, alter, deactivate, degrade or thwart any of the content protections on Riviera Television, in the Site or the Riviera Television Content.
17. I’m concerned about my personal data. What can Riviera Television use this for?
18. Ending your right to use Riviera Television
18.2 If we decide to discontinue Riviera Television for any reason, we will aim to give you at least 30 days’ prior notice. In no event will we be liable in any way for the discontinuation of Riviera Television, the removal of or disabling of access to Riviera Television or the Site or for the withdrawal of any Riviera Television Content.
19. Our liability to you
19.1 We accept liability for death or personal injury caused by our negligence or that of our employees and agents.
19.3 We are not responsible for:
(a) any use of Riviera Television, the Site or Riviera Television Content which isn’t authorised by us;
(b) any malfunction or interruption to Riviera Television, the Site or Riviera Television Content due to unforeseeable circumstances that prevent us from fulfilling our obligations to you;
(c) errors, viruses or bugs present in or arising from your use of Riviera Television, the Site or Riviera Television Content;
(d) incompatibility of Riviera Television, the Site or Riviera Television Content with any other software or hardware(including any of your devices); and
(e) any act or default of any third party platform, supplier, device manufacturer or provider of a device operating system, which are beyond our reasonable control.
19.5 Apart from liability arising in respect of the circumstances set out in section 19.1 (which is unlimited), to the fullest extent permitted under English law, in no event shall our total liability to you for all damages arising from your use of Riviera Television, the Site or the Riviera Television Content or your Riviera Television functionality, exceed the amount you have paid for Riviera Television in the previous six month period preceding your bringing a claim.
19.6 We can’t guarantee that Riviera Television, the Site or the Riviera Television Content will be free from bugs or errors or that your access will be free from interruptions (for example there may be downtime for maintenance or updates or any power or server outages or other reasons outside our control).
19.7 Please note that we are not responsible for any lack of functionality or failure to provide any part of Riviera Television, the Site or the Riviera Television Content, or any loss of content or data that is due to: your equipment, devices, operating system or internet connection, your failure to download the most recent app or the Site or meet the compatibility requirements or the consequences of you changing your equipment, device, operating system or internet connection.
21.Transfer of rights
22. Governing law
23. What if I have a complaint?
23.1 About our channels
If you wish to comment on one of our published channels or programmes, you can Contact us via this Site.
23.2 About breach of copyright
If you see any content which appears on Riviera Television which you consider to infringe your copyright, please let us know by using the Contact Form. When you notify us about a copyright infringement you will need to: (a) provide your contact details; (b) identify the infringing content; and (c) confirm that you own the copyright in the content and that its publication has not been authorised by you.
Following receipt of this notification, we will consider whether the content ought to be taken down.
We will send you information relating to your Riviera Television Account and your Riviera Television functionality (e.g. payment authorisations, invoices, changes in password or payment method, confirmation messages, content and feature updates and other service or transactional messages) by email to the email address you provide during sign up.
25. Contacting us
You can contact us using the “contact us form” located HERE.
Or call us on +44 20 8133 1908
Or write to us at:
3 Concourse Way, Digital Campus